Position Seniority: Entry-level

ART MEDICAL is a well-funded, medical startup developing cutting-edge technologies for ICU patients. Our smART+™ platform is an intelligent, sensor-based feeding system for critical care patients that aims to prevent life-threatening in-hospital complications such as ventilator-associated pneumonia, malnutrition and acute kidney injury. With the introduction of Nutrition Management 2.0™ to critical care patient scoring systems, the smART+™ platform monitors, analyzes and prevents malnutrition and gastric aspiration in real-time. By providing optimal nutritional care and achieving up to 100% feeding efficiency, the smART+™ platform improves the standard of care and helps ICU patients recover faster.

Duties

Provide technical support and assistance onsite and/or through the phone, email, or any other media of communication, as well as advice to Customers using ART MEDICAL products or services.

Effectively coordinate and schedule installations, onsite support, training and other field service activities to ensure that Customer’s expect ations are met.

Ensure all Customer’s Requests and dispatches are well documented, coordinated, prioritized and organized for review, or follow up action whenever necessary.

Work closely with Operations, R&D, QA/RA to manage Customer’s Requests to closure as fast as possible measuring performances and generating metric reports.

Ready to spend long days and nights at the Hospital during the onboarding process including weekends.

Ready to travel at the beginning 30-40% of the time but also work in the back office in a “Call Center” mode.

Requirements:

A Bio-engineer degree is an advantage. Electronic, Instruments and Control and SW engineer or Practical engineer with equivalent experience ready to learn interdisciplinary medical devices.

0-3 years of experience in Customer Support in the medical field is a significant advantage.

Self-motivated with strong customer satisfaction and support focus, with good organizational, interpersonal, verbal, and written communication skills.

Professional appearance and demeanor.

Must be comfortable to work in the ICU Hospital’s area

Must be able to build strong relationships with Hospital’s staff

Must be comfortable interacting with Customers and addressing Customer’s needs with a sense of urgency.

Excellent verbal and written communication skills in English (other languages are an advantage).

Available to travel 20%.